Responsible Gaming at Zodiac

At Zodiac, we want gaming to remain an enjoyable form of entertainment, never a source of financial or personal harm. Our Zodiac Casino team is committed to promoting responsible gaming practices and providing the tools you need to stay in control of your play. This page explains how we support safer gambling, the protective measures we offer, and where you can turn for additional help.

Our Commitment to Safer Gambling

We at Zodiac believe that responsible gaming is a shared responsibility between our casino and every player who joins us. Our Zodiac platform is designed with player protection in mind, and we continuously review our policies to ensure they reflect best practices in the industry. When you create an account with us, we ask you to confirm that you are of legal gambling age and that you understand the risks associated with real-money play.

We recognise that gambling is not suitable for everyone, and for some individuals it can become problematic. Our goal at Zodiac Casino is to help you recognise the signs of unhealthy play early and to give you practical ways to manage your gaming habits before they become a concern.

Recognising the Signs of Problem Gambling

We encourage all our players to regularly assess their relationship with gambling. You may want to reconsider your habits if you notice any of the following:

You spend more money or time gambling than you originally intended
You chase losses by increasing your bets or returning to recover money already lost
Gambling interferes with your work, relationships, or daily responsibilities
You borrow money or use funds meant for essential expenses to continue playing
You feel anxious, irritable, or distressed when you are not gambling
You hide your gambling activity from family members or friends

If any of these apply to you, we urge you to make use of the tools described below or to seek external support.

Tools We Offer to Help You Stay in Control

Our Zodiac Casino account settings include several features that allow you to manage your play. We provide these options free of charge to every registered player, and our support team is available to help you set them up.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, we will prevent further deposits until the period resets. If you wish to increase a limit, we require a cooling-off period before the change takes effect, while decreasing a limit takes effect immediately.

Loss, Wager, and Session Limits

In addition to deposit limits, we let you restrict how much you can lose or wager over a given period, and how long you remain logged into your account per session. These limits help you keep your gaming activity aligned with your personal budget and schedule.

Time-Out and Cooling-Off Periods

If you need a short break, we offer a time-out feature that temporarily suspends your account for a period you choose, typically ranging from 24 hours to several weeks. During a time-out, you will not be able to log in or receive promotional marketing from us.

Self-Exclusion

For players who require a longer-term break, we offer self-exclusion for a minimum of six months, up to a permanent exclusion from our casino. Once self-exclusion is activated, we will close your account, block future deposits, and remove you from our marketing communications. Reactivation after the exclusion period requires direct contact with our support team, and we will take reasonable steps to ensure you fully understand the implications of ending self-exclusion early.

Reality Checks

We also provide reality check notifications that remind you how long you have been playing during a session, helping you stay aware of your gaming time and make informed decisions about whether to continue.

Protecting Minors and Vulnerable Players

We at Zodiac Casino strictly prohibit access to our services for anyone under the legal gambling age in their jurisdiction. We use verification procedures to confirm the age and identity of our players, and we reserve the right to suspend any account where underage access is suspected. We recommend that parents and guardians install filtering software on shared devices to prevent minors from accessing gambling websites, including our Zodiac platform.

We are also mindful of players who may be vulnerable due to financial difficulties, mental health conditions, or other personal circumstances. If you believe you or someone you know may be at risk, we encourage you to reach out to our support team or to one of the independent organisations listed below.

Our VIP Program and Responsible Gaming

Our Casino Rewards VIP Program, which applies across Zodiac and other Casino Rewards casinos, is designed to reward loyal play, not to encourage excessive gambling. We monitor account activity across our loyalty tiers and apply the same responsible gaming tools to VIP accounts as to any other player. Reaching a higher VIP status never overrides your right to set limits, take a time-out, or self-exclude at any time. New players exploring our Zodiac Casino bonus offers can rest assured that these promotions are designed with responsible play in mind.

Independent Support Organisations

We encourage any player who feels they may have a gambling problem to seek independent, confidential advice. The following organisations offer free support and guidance:

GamCare - advice, support, and a free helpline for anyone affected by problem gambling
BeGambleAware - information and tools for safer gambling
Gamblers Anonymous - peer support meetings for individuals seeking to stop gambling
GameSense - responsible gambling education and resources for Canadian players
Gambling Therapy - free online support for problem gamblers and their families

We are not affiliated with these organisations, but we fully support the work they do and recommend contacting them if you need assistance beyond what we can provide directly.

How to Reach Us

If you have questions about any of the tools described above, or if you would like to apply a limit, time-out, or self-exclusion to your account, our support team is available 24/7 via live chat, and by email at support@crhelpdesk.com. We are here to help you enjoy your experience with us safely, and we will always treat requests related to responsible gaming with sensitivity and priority. If you have not yet created an account, you can complete the Zodiac Casino registration process with these responsible gaming tools available to you from day one.

Ultimately, our aim at Zodiac is for gambling to remain fun, controlled, and firmly within your means. We review and update our responsible gaming measures regularly to ensure they remain effective, and we welcome feedback from our players on how we can continue to improve.

Content updated: October 27, 2026