Zodiac Privacy Policy

At Zodiac Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play, or withdraw funds. This policy explains how we collect, use, store, and safeguard your information when you visit zodiac.casino, and what rights you have regarding your personal data.

Information We Collect

When you create an account with us, we collect certain personal details to verify your identity and provide our services in compliance with our Kahnawake Gaming Commission licence. Here at Zodiac Casino, we gather information that is necessary to run a safe, regulated gaming platform.

• We collect your name, date of birth, address, email, and phone number during registration
• We record payment details when you use Visa, Mastercard, American Express, Apple Pay, Google Pay, Samsung Pay, PayPal, Interac, or eTransfer
• We track your gaming activity, including bets placed, VIP points earned, and bonus wagering progress
• We store identity verification documents required for withdrawals and compliance checks
• We log technical data such as your IP address, device type, and browser for security purposes

How We Use Your Data

Our Zodiac platform uses your personal information for several legitimate purposes tied to delivering our casino services. Our Zodiac Casino team relies on this data to process transactions, prevent fraud, and personalise your experience across the Casino Rewards VIP Program.

• We use your data to process deposits and withdrawals through methods like OCT, CAD EFT/eCheck, Skrill, and Direct Bank Transfer
• We verify your identity before releasing your first cashout, as required for pending time checks
• We calculate your VIP status points and tier progression across all Casino Rewards casinos
• We send you welcome bonus updates, Rewards Riches notifications, and Thunderball draw results
• We analyse your gameplay to improve our slots, live dealer games, and jackpot offerings

Cookies and Tracking Technologies

We at Zodiac use cookies and similar technologies to remember your login sign in preferences, keep you signed in across sessions, and understand how you interact with our mobile and desktop platforms. You can manage cookie settings through your browser, though disabling certain cookies may limit features such as quick zodiac casino login access.

Sharing Your Information

We do not sell your personal data to third parties. However, our Zodiac Casino operations require limited sharing of information with trusted partners to function properly. Our data-sharing practices are outlined below.

• We share data with payment processors to complete your deposit and withdrawal requests
• We share information with eCOGRA, our dispute resolution (ADR) body, when a complaint is escalated
• We share relevant details with regulatory authorities, including the Kahnawake Gaming Commission, upon lawful request
• We share limited data within the Casino Rewards group to maintain your unified VIP status and loyalty benefits
• We may disclose information to fraud prevention and anti-money laundering services as required by law

Data Security

We at Zodiac Casino implement industry-standard security measures to protect your personal and financial information. Our Zodiac servers use encryption technology, and access to sensitive data is restricted to authorised personnel only. We continuously monitor our systems for suspicious activity to keep your account safe whether you access our zodiac app or play through the desktop version.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods are also shaped by regulatory requirements tied to our gaming licence, meaning certain transaction and identity records may be kept even after you close your zodiac casino account.

Your Rights

You have several rights regarding the personal data we hold about you. At Zodiac, we aim to make exercising these rights straightforward through our support channels.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to certain uses of your data, such as marketing communications
• You can withdraw consent for promotional emails at any time

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or email us at support@crhelpdesk.com. For banking-related privacy questions, you can reach us at banking@casinorewards.com.

Responsible Data Use for Bonuses and Promotions

Our Zodiac Casino welcome bonus program, including the 80 chances to win $1,000,000 offer and subsequent deposit matches, requires us to track wagering activity, game contributions, and bonus balances. We at Zodiac use this data solely to administer your bonus terms fairly, including monitoring irregular play patterns such as minimum-risk betting or excessive single wagers relative to your bonus value.

International Data Transfers

As part of the Casino Rewards group, operated by Fresh Horizons Limited, your data may be processed in jurisdictions outside your country of residence. Our Zodiac Casino infrastructure ensures that any international transfer of your information meets appropriate safeguards and contractual protections consistent with our licensing obligations.

Children's Privacy

Zodiac Casino services are strictly intended for individuals of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and accounts found to belong to underage individuals will be closed immediately with any funds handled according to applicable regulations.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly when you visit zodiac casino online, as continued use of our services after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our dedicated support team. We at Zodiac are available around the clock through live chat and respond to emails within 48 hours, ensuring your privacy concerns are addressed promptly and transparently.